Warranty Policy

Last Updated: 17 Feb 2025

At Apple Mart, we are committed to providing high-quality mobile phones and accessories. To ensure customer satisfaction, we offer a warranty policy that covers manufacturing defects and other eligible issues.

1. Warranty Coverage

• Manufacturing defects in mobile phones and accessories.
• Hardware malfunctions that are not caused by physical damage, liquid exposure, or misuse.
• Battery and charging issues due to manufacturing faults (as per brand warranty).

2. Warranty Period

• Smartphones: 2 months to 1 years (as per manufacturer’s warranty).
• Accessories: 2 months (varies by product and brand).

3. What Is Not Covered?

• Physical damage, cracks, or broken screens.
• Water or liquid damage.
• Damage caused by unauthorized repairs or modifications.
• Software-related issues, viruses, or unauthorized app installations.
• Normal wear and tear, including battery life degradation over time.

4. How to Claim a Warranty?

To request a warranty service, please follow these steps:

1. Contact our support team at +880 1857-433144 or email applemartbd32@gmail.com.
2. Provide proof of purchase (invoice or order number).
3. Describe the issue in detail and, if possible, attach photos or videos.
4. Bring or send the defective product to our service center for inspection.

5. Warranty Claim Processing Time

- Warranty claims typically take **7** business days for inspection and processing.

- If the issue is covered, we will offer repair, replacement, or a refund (as per company policy).

6. Additional Notes

• Warranty services depend on the manufacturer’s terms and conditions.
• Apple Mart reserves the right to refuse a claim if the issue falls outside the warranty coverage.
• Customers should back up their data before submitting a device for service, as we are not responsible for data loss.

7. Contact Us

For any warranty-related questions, feel free to contact us:

📞 Phone: +880 1857-433144

📧 Email: applemartbd32@gmail.com