Exchange Policy

Last Updated: 17 Fab 2025

At Apple Mart, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer an exchange policy under the following conditions.

1. Eligibility for Exchange

• The product is unused, undamaged, and in its original packaging.
• The exchange request is made within [X] days of purchase.
• The product has a manufacturing defect or was delivered incorrectly.
• All accessories, manuals, and original invoice are included with the product.

2. Non-Exchangeable Items

• Products that show signs of use, damage, or tampering.
• Items without the original packaging, invoice, or accessories.
• Software, gift cards, or digital products.
• Clearance sale items or special promotional products.

3. How to Request an Exchange?

1. Contact our support team at +880 1857-433144 or email applemartbd32@gmail.com.
2. Provide your order number, product details, and reason for exchange.
3. Send the product to our designated address (shipping costs may apply, unless the issue is due to our mistake).
4. Once received and inspected, we will process your exchange within 7 business days.

4. Exchange Processing Time

- Once we receive your returned item, it may take 7 business days to process.

- If approved, we will provide a replacement product of the same model or an equivalent item.

5. Additional Terms & Conditions

• Apple Mart reserves the right to refuse an exchange if the product does not meet the eligibility criteria.
• If the requested exchange item is out of stock, you may choose an alternative product or store credit.
• Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrect product.

6. Contact Us

For any questions about our exchange policy, feel free to contact us:

📞 Phone: +880 1857-433144

📧 Email: applemartbd32@gmail.com