Refund Policy

At Apple Mart, we value customer satisfaction and aim to provide a hassle-free shopping experience. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

• The product is defective or damaged upon delivery.
• You received the wrong item.
• The product is not functioning as expected due to a manufacturing defect.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team at +8801857433144 within 7 days of receiving the product.
2. Provide proof of purchase (order number, invoice) and details of the issue.
3. If applicable, share images or videos showing the defect or damage.
4. Once approved, return the product in its original packaging, unused, and with all accessories included.

3. Non-Refundable Items

We do not offer refunds for the following:

• Products damaged due to mishandling, accidental drops, or liquid damage.
• Used or altered items.
• Items purchased during clearance sales or special promotions (unless defective).
• Software, digital products, or prepaid cards.

4. Refund Processing Time

Once we receive the returned product and verify its condition, we will process your refund within 7 business days. Refunds will be credited to the original payment method used during purchase.

5. Exchange Option

If you prefer, you can opt for a replacement instead of a refund. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

• Check your bank account or payment method.
• Contact your bank or payment provider, as refunds may take some time to reflect.
• If you still haven’t received it, please reach out to our support team.

For any refund-related inquiries, feel free to contact us at applemartbd32@gmail.com.